Returns & Exchanges

Returns & Refunds

You always have 30 days to return your Shugo order upon arrival, and we’ll gladly accept your item back as long as it is new, unworn, and still in its original condition and packaging with all original tags attached. Customers are responsible for any return shipping fees. Please write your order number on the outside of the return box and include the order number or the original packing slip inside your return. Including your order number on the return will allow us to process your refund quickly. Shipping charges(if any) will be deducted from your refund.

We process returns daily Monday-Friday. We process returns the day we receive it. You will get notification once your refund is processed via email. You will generally see it back on your original form of payment within 48-72 hours.

 

Exchanges

To do an exchange, you'll need to return the original item and place a new order. That way, the new product will be on its way the same day you place your new order. Then return the original product for a full refund.

Send all returns to: 

Shugo

Returns Department

11455 Folsom Blvd

Rancho Cordova, CA 95742

Don't forget to include your order number on the outside and inside of your return for fast return processing!