Returns & Exchanges

Returns & Exchanges

You always have 30 days to return your SHUGO order upon arrival, and we’ll gladly accept your item back as long as it is new, unworn, and still in its original condition and packaging with all original tags attached. 

All returns will incur a $10 restocking fee. Items sent back without following our official return instructions will not be accepted. Exchanges do NOT incur a restocking fee.

 

Refunds

We will notify you once we’ve received and inspected your return, and will let you know if the refund was approved. If approved, you’ll be automatically refunded through your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

 

 Start a Return or Exchange